Write to us
You can write in English or Turkish. We can help faster if you include:
- your Player ID (in the game's Settings screen),
- your device model and OS version,
- the game version and level number,
- a short description of the problem and a screenshot if you have one.
Frequently asked questions
How do I play Slizoo?
Swipe in any of four directions; on a computer the arrow keys work too. Sosis's head slides until it hits a wall, an obstacle or its own body, and its body stretches behind it. Cover every grass tile to clear the level. Fewer moves mean more stars.
Is Slizoo free?
Yes. Every level is free to play. Coin packs, the starter pack, Remove Ads and the Zoo Pass are completely optional. There are no loot boxes.
When do ads appear?
No ads at all in the first 10 levels. After that, an interstitial ad appears at most once per 3 failed attempts. No banner ads. Watching rewarded ads (for example, for a bonus reward) is always your choice.
I'm stuck on a level. What can I do?
Use Undo to go back a few moves, or restart the level. You can also use your animal's skill: Sosis's Sniff shows the right next direction. Every level can be solved without skills. A small tip: filling corners and narrow corridors first usually helps.
How do skills work?
Each world brings a new animal friend with its own special skill. You can use a skill once per level. See them all on the home page.
What are the Daily Puzzle and the Zoo Race?
In the Daily Puzzle, everyone solves the same puzzle each day; your time and move count go on the leaderboard and you can share your result as colored squares. The Zoo Race is weekly: you join a group of 50 players, and the three who clear the most levels that week win prizes.
My purchase didn't arrive. How do I restore purchases?
Check your internet connection and restart the game. Then tap Settings > Restore purchases while signed in with the Apple ID or Google account you used to buy. If it still doesn't work, email us your receipt and your Player ID.
How do I get a refund?
Apple and Google take the payments, so they handle refunds. For iPhone and iPad use reportaproblem.apple.com; for Android, see the Google Play refund page. The store makes the final decision, but let us know if you run into trouble.
What does Remove Ads remove?
It permanently turns off interstitial ads. Rewarded ads stay available as an option whenever you want a reward.
I got a new phone. What happens to my progress?
Slizoo has no accounts; your progress is stored on your device with an anonymous player ID. That means deleting the app or switching devices may not carry your progress over. Your purchases are tied to your store account and come back on a new device with Restore purchases.
I want to change my nickname or report an inappropriate one.
Email us with your Player ID. If you saw an inappropriate name on a leaderboard, tell us the name and which leaderboard it was on, and we'll review and remove it.
Which devices can I play on?
The browser version at slizoo.com runs on phones, tablets and computers in current versions of Chrome, Safari, Firefox and Edge. The iPhone, iPad and Android apps are coming soon to the App Store and Google Play.
Can my child play Slizoo?
Yes. The game asks for a birth year at first launch. Players under 13 only see non-personalized ads, are not tracked, and get an automatically generated nickname. You can control purchases with Apple's Ask to Buy or Google's Family Link. Details are in the Privacy Policy.
How do I change my ad and privacy choices?
In the game: Settings > Privacy settings. On iOS also Settings > Privacy & Security > Tracking; on Android, Settings > Google > Ads.
How do I delete my data?
Follow the three steps on the Data deletion page. We complete requests within 30 days.
I found a bug.
Thank you! Email us your device model, OS version, game version, level number and, if you can, a screenshot or short video.